Privacy Policy

Who we are

This Privacy Policy applies to norliza.com, owned and operated by Norliza Pavlakos (also professionally known as Liza Pavlakos), based in Melbourne, Australia. References to "we," "us," or "our" refer to Norliza Pavlakos.

For any privacy question, contact us at bookings@norliza.com.

How bookings work

Norliza is represented by speaker bureaus globally. Whenever possible, we direct booking enquiries through the bureau that represents Norliza in your region.

You're welcome to enquire directly through our website. If you do, we'll either respond to you ourselves or route your enquiry to the appropriate bureau partner. Either way, you'll always know who you're dealing with.

What we collect

Information you give us

When you complete the enquiry form, download the speaker packet, subscribe to updates, or email us directly, we collect what you share, which typically includes:

• Your name, email address, and organisation
• Event details (date, location, audience, topic, budget range)
• Any other context you choose to share

Information we collect automatically

Like most professional websites, we collect basic technical information when you visit:

• IP address and approximate location (country, city)
• Browser type, device, and operating system
• Pages viewed, time on site, referring website
• Whether you downloaded the speaker packet and from which page

We use Google Analytics for this. You can opt out using the Google Analytics Opt-out Browser Add-on.

Cookies

We use essential cookies to make the site work, plus analytics cookies to understand how visitors use it. You can disable cookies in your browser settings, though some features may not work as expected.

How we use your information

We use the information you give us to:

• Respond to booking enquiries and route them to the right bureau
• Coordinate event details, travel, and logistics for confirmed bookings
• Send you the speaker packet or other materials you've requested
• Send occasional updates if you've opted in (you can unsubscribe at any time)
• Improve the website and understand which content is useful
• Meet our legal, tax, and contractual obligations

We don't use your information for automated decision-making or profiling.

Who we share your information with

We share your information only with parties who need it to deliver what you've asked for, or as required by law.

Speaker bureaus

If your enquiry is best handled by a bureau partner, we'll share the relevant details (your contact information, event brief, and any context you've provided) with that bureau so they can take it forward.

Service providers

We work with trusted third parties who help us run the business, including:

• Website hosting and security
• Email and CRM platforms
• Google Analytics
• Payment processors (for confirmed contracts)
• Travel coordination services (for confirmed engagements)

These providers are contractually required to handle your data securely and use it only for the services they provide to us.

Event partners

When a booking is confirmed, we may share necessary information with your event organisers, venue, and technical teams to deliver the engagement.

Legal requirements

We'll disclose information if required by law, court order, or to protect our rights or the safety of others.

We do not sell your personal information.

Your rights

Wherever you are in the world, you can ask us to:

• Tell you what information we hold about you
• Correct anything that's wrong
• Delete your information (subject to legal record-keeping obligations)
• Stop sending you marketing emails
• Provide your information in a portable format

Email bookings@norliza.com with "Privacy" in the subject line and we'll respond within 30 days.

If you're in the EU or UK (GDPR)

You have additional rights under GDPR, including the right to restrict processing, object to processing, and lodge a complaint with your local data protection authority. Our legal basis for processing your information is consent (for marketing), contract (for bookings), legitimate interest (for analytics and improving the site), and legal obligation (for tax and compliance records).

If you're in California (CCPA)

California residents have the right to know what we collect, request deletion, and opt out of any sale of personal information. As stated above, we do not sell personal information. You will not be discriminated against for exercising your rights. You can complain to the California Attorney General if you believe we've breached your rights.

If you're in Australia

We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles. If you believe we've mishandled your information, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

How long we keep your information

Enquiry records

Up to 3 years after the enquiry or event completion.

Contracts and financial records

7 years, as required by Australian tax and business law.

Marketing list

Until you unsubscribe or ask to be removed.

Analytics data

Aggregated data is retained indefinitely. Individual user data is retained for 26 months (Google Analytics default).

When we no longer need your information, we delete or anonymise it.

International data transfers

Norliza is based in Australia. If you're contacting us from elsewhere, your information will be transferred to and stored in Australia, or in other countries where our service providers operate (primarily the United States and the European Union). We use service providers who maintain appropriate data protection standards.

How we protect your information

We use SSL encryption for data in transit, restrict access to personal information on a need-to-know basis, store data on secure servers with appropriate firewalls, and review our security practices regularly.

No online system is 100% secure. While we take reasonable steps to protect your information, we can't guarantee absolute security.

About keynote content

Norliza's keynote presentations are designed for adult corporate audiences. Some presentations include discussion of personal resilience, adversity, and transformation. Content is always tailored to the audience and event in consultation with the client or bureau, ranging from business-focused insights to deeper personal narratives.

If you or someone you know needs support after engaging with sensitive content, please visit www.thesupportpages.com or contact your local hospital in an emergency.

Media and press

Media enquiries are welcome at bookings@norliza.com with "Media" in the subject line. We provide approved biographies, images, and verification of speaking credentials. We ask that journalists covering sensitive personal content include support resources alongside the story.

The Liza Pavlakos Foundation

The Liza Pavlakos Foundation is a charitable initiative that collects goods and in-kind donations rather than monetary contributions. Any personal information you share with the Foundation through this website is governed by this Privacy Policy.

For Foundation enquiries, email bookings@norliza.com with "Foundation" in the subject line.

Children's privacy

This website and our services are intended for adults. We don't knowingly collect information from anyone under 18. If you're a parent or guardian and believe your child has provided us with information, please contact us and we'll delete it.

Third-party links

This website may link to other websites, social platforms, or video services. We're not responsible for their privacy practices. When you follow an external link, you're subject to that site's policy.

Changes to this policy

We may update this policy occasionally to reflect changes in our practices or the law. When we make material changes, we'll update the date at the top and, where appropriate, notify you directly.

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